Sample audit — Review Autopilot
This is the real $149 deliverable, run on a business that does not exist. Hill Country Plumbing Co. is fictional and every review below was invented, because showing you the format should never mean publishing a real client’s reviews.
The snapshot
- Reviews reviewed: 24 (3 five-star, 2 four-star, 3 three-star, 7 two-star, 9 one-star).
- Unhappy (1–3 stars): 19 — and 15 of them had no owner response.
- Recovery candidates: HIGH 6 · MEDIUM 6 · LOW 4.
- Not a recovery candidate: 8 — happy reviewers, abusive posts, and spam or competitor posts, each labelled with its handling.
The unhappy reviews cluster on a few themes: price (4), quality of work (4), wait times (2), communication (1), scheduling (1), staff (1), and 6 the keyword matching could only label “other” — the audit says so when that happens, because a complaint in unusual words is still a complaint.
How the sorting works
Every unhappy reviewer is sorted by the same printed rules: how recent the review is, whether the owner has responded, whether the complaint is specific, and whether the reviewer says it was resolved. Recent, specific, and unanswered sorts HIGH — those are the reviews the next customer reads first. Old reviews sort LOW; they still get a public reply draft. Spam and competitor posts get no draft at all: the instruction is to flag them through the platform, because answering them publicly only helps them.
From the sample audit — fictional names and reviews
“Waited three weeks for a call back that never came.” — 1 star, 24 days old, no owner response. Tier: HIGH (recent, unanswered, specific). Theme: wait-time.
Public reply draft: “Maria, thank you for telling us — we’re sorry you were left waiting without word. Your time that day was ours to respect and we didn’t. Please contact us directly and ask for the owner; we’ll go over what happened on your job and put it right.”
Nothing in the draft asks Maria to change or remove her review. If she later chooses to update it, that is her choice.
The request flow, as the audit sets it up
One note, sent once to every customer after a completed job, through a channel they already use with the business. The same wording and the same public review link for everyone — a customer who had a rough job gets the same ask as a delighted one, plus a private way to reach the owner first if something needs putting right. The note never mentions stars, and nothing is offered for leaving a review.
Your version of this
The free sample is the first page of this, run on your own profile: your unhappy reviews sorted, one recovery draft written. The full audit — every draft, the request flow, the widget — is $149 once.
or email us instead: northbeambuilds@gmail.com